House Rules
Please read carefully. Thank you.
Respect for Other Guests
Please be considerate of other guests staying at LOS Suites. Loud noises, disruptive behavior, or any form of harassment towards other guests or staff will not be tolerated.
Security
For your safety and the safety of others, do not allow unknown persons into the building. Always lock your suite when leaving, and report any suspicious activity to the front desk immediately.
Fire Safety
Tampering with fire safety equipment, such as smoke detectors and fire extinguishers, is strictly prohibited. Please familiarize yourself with the location of emergency exits and fire alarms.
Prohibited Items
The use of candles, incense, and any other open flames is not allowed inside the suites. Additionally, illegal substances, firearms, and hazardous materials are strictly forbidden on the property.
Children’s Supervision
Children under the age of 12 must be supervised by an adult at all times while on the premises, particularly in common areas such as the pool and gym.
Use of Kitchen Appliances
Guests are welcome to use the kitchen appliances provided in their suites. However, please ensure that all appliances are turned off when not in use. Cooking in non-designated areas is not allowed.
No Solicitation
Solicitation of any kind, including the distribution of promotional materials or conducting business activities, is not allowed on the premises without prior approval from management.
Dress Code
Proper attire is required in all common areas of LOS Suites. Bathing suits are only allowed in the pool area. Shirts and footwear must be worn in the lobby and dining areas.
Energy Conservation
To help conserve energy, please turn off lights, air conditioning, and other electrical appliances when not in use or when leaving your suite.
Water Conservation
LOS Suites is committed to water conservation. Please reuse towels and linens where possible. Housekeeping will replace them every three days unless otherwise requested.
Waste Disposal
Please dispose of trash in the bins provided in your suite. Recycling bins are available in common areas for paper, plastic, and glass. Help us keep the environment clean by sorting your waste appropriately.
Eco-Friendly Products
LOS Suites uses eco-friendly cleaning products and amenities. Guests are encouraged to use these responsibly and to consider the environment when using water and electricity.
Maintenance Requests
If you encounter any issues with your suite (e.g., plumbing, electrical), please report them to the front desk immediately. Our maintenance team is available 24/7 to assist you.
Privacy and Do Not Disturb
If you do not wish to be disturbed, please place the "Do Not Disturb" sign on your door. Housekeeping will respect your privacy and will not enter your suite without your permission.
Special Requests
For any special requests, such as additional pillows, blankets, or dietary requirements, please contact the front desk. We will do our best to accommodate your needs.
Parking
Parking is available for guests in designated areas. Please ensure that your vehicle is parked within the marked spaces and that your parking permit is displayed at all times.
Local Area Information
The front desk has information on local attractions, restaurants, and transportation. Please feel free to ask for recommendations or assistance with bookings.
Check-Out Time
Check-out time is by 11:00 AM. Late check-out requests can be accommodated based on availability but may incur an additional fee.
Final Bill Settlement
All outstanding charges must be settled at check-out. This includes room service, mini-bar, and any other incidental charges.
Luggage Storage
If you have a late flight or need to store your luggage after check-out, please inform the front desk. Complimentary luggage storage is available for the day.
Forgotten Items
Please check all drawers, closets, and safes before checking out to ensure that you have all your belongings. Any items left behind will be kept in lost and found for 30 days.
Review of Charges
Before check-out, please review all charges on your account. If you have any questions or discrepancies, please address them with the front desk.
Transportation Assistance
If you need assistance with transportation to the airport or other destinations, please inform the front desk at least 24 hours before your departure.
Feedback and Reviews
We value your feedback and invite you to leave a review of your stay. Your comments help us improve our services and ensure a better experience for future guests.